IMPORTANT: SALE OR PROMOTIONAL ITEMS ARE NOT REFUNDABLE OR EXCHANGEABLE.
All requests for returns or exchanges must be made within seven days of delivery. To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in the original packaging.
All requests for returns or exchanges must come with proof of purchase. Please send us an email at firstname.lastname@example.org for any questions or concerns.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you have not yet received your refund, please check your bank account again first. Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted. Then contact your bank. There is often a processing time required before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us.
Only regular priced items can be refunded. Unfortunately, sale items are not refundable or exchangeable.
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail at email@example.com.
If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and they'll know you've returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $50, you should consider using a delivery service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive your returned item.